FAQs
đ āĻ āϰā§āĻĄāĻžāϰ āϏāĻāĻā§āϰāĻžāύā§āϤ āĻĒā§āϰāĻļā§āύāĻžāĻŦāϞāĻŋ (Order Related FAQs)
⤠āĻāĻĒāύāĻŋ āĻāĻŽāĻžāĻĻā§āϰ āĻā§ā§āĻŦāϏāĻžāĻāĻā§ āĻĒāĻāύā§āĻĻā§āϰ āĻĒāĻŖā§āϝāĻāĻŋ āϏāĻŋāϞā§āĻā§āĻ āĻāϰ⧠"āĻ
ā§āϝāĻžāĻĄ āĻā§ āĻāĻžāϰā§āĻ" āĻ āĻā§āϞāĻŋāĻ āĻāϰā§āύ āĻāĻŦāĻ āĻāϰāĻĒāϰ "āĻā§āĻāĻāĻāĻ" āĻ
āĻĒāĻļāύ⧠āĻāĻŋā§ā§ āĻĒā§āϰā§ā§āĻāύā§ā§ āϤāĻĨā§āϝ āĻĻāĻŋā§ā§ āĻ
āϰā§āĻĄāĻžāϰ āϏāĻŽā§āĻĒāύā§āύ āĻāϰā§āύāĨ¤
⤠Select your desired product, click "Add to Cart", then go to "Checkout" and fill in the required information to complete your order.
⤠āĻšā§āϝāĻžāĻ, āĻ
āϰā§āĻĄāĻžāϰ āĻĒā§āϰāϏā§āϏāĻŋāĻ āĻļā§āϰ⧠āĻšāĻā§āĻžāϰ āĻāĻā§āĻ āĻāĻŽāĻžāĻĻā§āϰ āĻāĻžāϏā§āĻāĻŽāĻžāϰ āĻā§ā§āĻžāϰ⧠āϝā§āĻāĻžāϝā§āĻ āĻāϰ⧠āĻ
āϰā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻŦāĻž āĻĒāϰāĻŋāĻŦāϰā§āϤāύ āĻāϰāϤ⧠āĻĒāĻžāϰā§āύāĨ¤
⤠Yes, you can contact our customer support to cancel or modify your order before it is processed.
⤠āĻ
āϰā§āĻĄāĻžāϰ āĻāύāĻĢāĻžāϰā§āĻŽ āĻšāĻā§āĻžāϰ āϏāĻžāĻĨā§ āϏāĻžāĻĨā§āĻ āĻāĻĒāύāĻžāϰ āĻŽā§āĻŦāĻžāĻāϞ⧠āĻŦāĻž āĻāĻŽā§āĻāϞ⧠āĻāĻāĻāĻŋ āĻāύāĻĢāĻžāϰā§āĻŽā§āĻļāύ āĻŽā§āϏā§āĻ āĻĒāĻžāĻ āĻžāύ⧠āĻšāĻŦā§āĨ¤
⤠Once your order is confirmed, a confirmation message will be sent to your mobile or email.
⤠āϏāĻžāϧāĻžāϰāĻŖāϤ ⧍-ā§Ģ āĻāĻžāϰā§āϝāĻĻāĻŋāĻŦāϏā§āϰ āĻŽāϧā§āϝ⧠āĻ āϰā§āĻĄāĻžāϰ āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āĻāϰāĻž āĻšā§āĨ¤
⤠Orders are usually delivered within 2-5 business days.Â
⤠āĻĻā§āϰā§āϤ āĻāĻŽāĻžāĻĻā§āϰ āĻāĻžāϏā§āĻāĻŽāĻžāϰ āĻā§ā§āĻžāϰ⧠āϝā§āĻāĻžāϝā§āĻ āĻāϰā§āύ, āĻāĻŽāϰāĻž āĻ āĻŋāĻāĻžāύāĻž āĻĒāϰāĻŋāĻŦāϰā§āϤāύ⧠āϏāĻšāĻžā§āϤāĻž āĻāϰāĻŦā§āĨ¤
⤠Please contact our customer support immediately; weâll help you update the address.
⤠āĻšā§āϝāĻžāĻ, āĻāĻĒāύāĻŋ āĻā§ā§āĻŦāϏāĻžāĻāĻ āĻŦāĻž āĻā§āϰā§āϝāĻžāĻāĻŋāĻ āϞāĻŋāĻā§āĻ āĻŦā§āϝāĻŦāĻšāĻžāϰ āĻāϰ⧠āĻ āϰā§āĻĄāĻžāϰ āĻā§āϰā§āϝāĻžāĻ āĻāϰāϤ⧠āĻĒāĻžāϰāĻŦā§āύāĨ¤
⤠Yes, you can track your order using the website or the tracking link provided.Â
⤠āύāĻž, āĻā§āϏā§āĻ āĻšāĻŋāϏā§āĻŦā§āĻ āĻ
āϰā§āĻĄāĻžāϰ āĻāϰāĻž āϝāĻžā§āĨ¤ āϤāĻŦā§ āĻāĻāĻžāĻāύā§āĻ āĻā§āϞāϞ⧠āĻāϰāĻ āϏā§āĻŦāĻŋāϧāĻž āĻĒāĻžāĻŦā§āύāĨ¤
⤠No, you can order as a guest. But having an account offers additional benefits.
⤠āĻšā§āϝāĻžāĻ, āĻāĻĒāύāĻŋ āĻāĻ āĻ
āϰā§āĻĄāĻžāϰā§āĻ āĻāĻāĻžāϧāĻŋāĻ āĻĒāĻŖā§āϝ āĻ
āϰā§āĻĄāĻžāϰ āĻāϰāϤ⧠āĻĒāĻžāϰāĻŦā§āύāĨ¤
⤠Yes, you can order multiple items in a single order.
⤠āϏā§āĻāĻā§ āύāĻž āĻĨāĻžāĻāĻž, āĻā§āϞ āϤāĻĨā§āϝ āĻŦāĻž āĻ āύā§āϝ āĻā§āύ⧠āĻāĻžāϰāĻŖā§ āĻ āϰā§āĻĄāĻžāϰ āĻŦāĻžāϤāĻŋāϞ āĻšāϤ⧠āĻĒāĻžāϰā§āĨ¤ āĻŦāĻŋāϏā§āϤāĻžāϰāĻŋāϤ āĻāĻžāύāϤ⧠āĻāĻžāϏā§āĻāĻŽāĻžāϰ āĻā§ā§āĻžāϰ⧠āϝā§āĻāĻžāϝā§āĻ āĻāϰā§āύāĨ¤
⤠Your order may be cancelled due to stock issues or incorrect information. Please contact customer support for details.Â
⤠āĻšā§āϝāĻžāĻ, āĻ
āϰā§āĻĄāĻžāϰ āĻāύāĻĢāĻžāϰā§āĻŽ āĻšāĻā§āĻžāϰ āĻĒāϰ āĻāĻāĻāĻŋ āĻāύāĻā§ā§āϏ āĻāĻŽā§āĻāϞ⧠āĻĒāĻžāĻ āĻžāύ⧠āĻšāĻŦā§āĨ¤
⤠Yes, you will receive an invoice via email after order confirmation.
đŗ āĻĒā§āĻŽā§āύā§āĻ āϏāĻāĻā§āϰāĻžāύā§āϤ āĻĒā§āϰāĻļā§āύāĻžāĻŦāϞāĻŋ (Payment Related FAQs)
⤠āĻāĻĒāύāĻŋ āĻŦāĻŋāĻāĻžāĻļ, āύāĻāĻĻ, āĻā§āϰā§āĻĄāĻŋāĻ/āĻĄā§āĻŦāĻŋāĻ āĻāĻžāϰā§āĻĄ āĻ
āĻĨāĻŦāĻž āĻŦā§āϝāĻžāĻāĻ āĻā§āϰāĻžāύā§āϏāĻĢāĻžāϰ āĻāϰ āĻŽāĻžāϧā§āϝāĻŽā§ āĻĒā§āĻŽā§āύā§āĻ āĻāϰāϤ⧠āĻĒāĻžāϰā§āύāĨ¤
⤠You can pay via bKash, Nagad, credit/debit card, or bank transfer.
⤠āĻšā§āϝāĻžāĻ, āĻāĻŽāĻžāĻĻā§āϰ āĻĒā§āĻŽā§āύā§āĻ āĻā§āĻāĻā§ā§ āύāĻŋāϰāĻžāĻĒāĻĻ āĻāĻŦāĻ āĻāύāĻā§āϰāĻŋāĻĒā§āĻā§āĻĄāĨ¤
⤠Yes, our payment gateway is secure and encrypted.
⤠āĻĒā§āĻŽā§āύā§āĻ āϏāĻžāϧāĻžāϰāĻŖāϤ āĻŽā§āĻšā§āϰā§āϤā§āϰ āĻŽāϧā§āϝ⧠āĻāύāĻĢāĻžāϰā§āĻŽ āĻšā§āĨ¤ āĻāĻŋāĻā§ āĻā§āώā§āϤā§āϰ⧠āĻŦā§āϝāĻžāĻāĻ āϞā§āύāĻĻā§āύ⧠āϏāĻŽā§ āϞāĻžāĻāϤ⧠āĻĒāĻžāϰā§āĨ¤
⤠Payments are usually confirmed instantly, though bank transfers may take some time.
⤠āĻšā§āϝāĻžāĻ, āύāĻŋāϰā§āĻĻāĻŋāώā§āĻ āĻāϞāĻžāĻāĻžāϰ āĻāύā§āϝ COD āϏā§āĻŦāĻŋāϧāĻž āĻĻā§āĻā§āĻž āĻšā§āĨ¤
⤠Yes, COD is available for certain locations.Â
⤠āĻāĻŽāĻžāĻĻā§āϰ āĻāĻžāϏā§āĻāĻŽāĻžāϰ āϏāĻžāĻĒā§āϰā§āĻā§āϰ āϏāĻžāĻĨā§ āĻĻā§āϰā§āϤ āϝā§āĻāĻžāϝā§āĻ āĻāϰā§āύāĨ¤
⤠Please contact our customer support immediately.
⤠āĻĒā§āĻŽā§āύā§āĻ āĻāύāĻĢāĻžāϰā§āĻŽ āĻšāĻā§āĻžāϰ āĻĒāϰ āĻāĻŽā§āĻāϞ⧠āϰāĻŋāϏāĻŋāĻĒā§āĻ āĻĒāĻžāĻ āĻžāύ⧠āĻšā§āĨ¤
⤠A receipt will be sent to your email after payment confirmation.Â
⤠āϏāĻžāϧāĻžāϰāĻŖāϤ āĻāĻāĻŦāĻžāϰ⧠āĻāĻāĻāĻžāĻ āĻĒā§āĻŽā§āύā§āĻ āĻ
āĻĒāĻļāύ āĻŦā§āϝāĻŦāĻšāĻžāϰ āĻāϰāϤ⧠āĻšā§āĨ¤
⤠Usually, only one payment method can be used per transaction.
⤠āĻĒāĻŖā§āϝ āĻĢā§āϰāϤ āĻŦāĻž āĻŦāĻžāϤāĻŋāϞ āĻšāϞā§, āĻĒā§āĻŽā§āύā§āĻ ā§-ā§§ā§Ļ āĻāĻžāϰā§āϝāĻĻāĻŋāĻŦāϏā§āϰ āĻŽāϧā§āϝ⧠āĻĢā§āϰāϤ āĻĻā§āĻā§āĻž āĻšā§āĨ¤
⤠Refunds are processed within 7-10 business days after return or cancellation.
⤠āĻšā§āϝāĻžāĻ, āĻĒā§āĻŽā§āύā§āĻ āĻĒā§āϰā§āĻĢ āĻĻāĻŋāϞ⧠āĻ
āϰā§āĻĄāĻžāϰ āĻĻā§āϰā§āϤ āĻāύāĻĢāĻžāϰā§āĻŽ āĻāϰāĻž āϝāĻžā§āĨ¤
⤠Yes, providing payment proof helps confirm your order faster.
⤠āĻā§āϰā§āĻĄāĻŋāĻ āĻŦāĻž āĻĄā§āĻŦāĻŋāĻ āĻāĻžāϰā§āĻĄ āĻĒā§āĻŽā§āύā§āĻā§āϰ āĻāύā§āϝ āĻāĻžāϰā§āĻĄ āĻĄāĻŋāĻā§āĻāϞāϏ āĻĒā§āϰā§ā§āĻāύ āĻšā§āĨ¤
⤠Yes, card details are required for credit or debit card payments.
đ āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āϏāĻāĻā§āϰāĻžāύā§āϤ āĻĒā§āϰāĻļā§āύāĻžāĻŦāϞāĻŋ (Delivery Related FAQs)
⤠āϏāĻžāϧāĻžāϰāĻŖāϤ ⧍-ā§Ģ āĻāĻžāϰā§āϝāĻĻāĻŋāĻŦāϏā§āϰ āĻŽāϧā§āϝ⧠āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āĻšā§āĨ¤ āϞā§āĻā§āĻļāύ āĻ
āύā§āϏāĻžāϰ⧠āϏāĻŽā§ āĻāĻŋāύā§āύ āĻšāϤ⧠āĻĒāĻžāϰā§āĨ¤
⤠Usually, delivery takes 2-5 business days. Delivery time may vary by location.
⤠āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āĻāĻžāϰā§āĻ āĻāĻĒāύāĻžāϰ āĻāϞāĻžāĻāĻžāϰ āĻāĻĒāϰ āύāĻŋāϰā§āĻāϰ āĻāϰ⧠āĻĒāϰāĻŋāĻŦāϰā§āϤāĻŋāϤ āĻšāϤ⧠āĻĒāĻžāϰā§āĨ¤ āĻāĻŋāĻā§ āĻā§āώā§āϤā§āϰ⧠āĻĢā§āϰāĻŋ āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āĻĻā§āĻā§āĻž āĻšā§āĨ¤
⤠Delivery charges depend on your location. Sometimes free delivery is available.
⤠āĻāĻŽāϰāĻž āĻĻā§āĻļā§āϰ āĻĒā§āϰāĻžā§ āϏāĻāϞ āĻ
āĻā§āĻāϞ⧠āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āĻāϰāĻŋāĨ¤ āύāĻŋāϰā§āĻĻāĻŋāώā§āĻ āĻāϞāĻžāĻāĻžāϰ āĻāύā§āϝ āĻŦāĻŋāϏā§āϤāĻžāϰāĻŋāϤ āĻāĻžāύāϤ⧠āϝā§āĻāĻžāϝā§āĻ āĻāϰā§āύāĨ¤
⤠We deliver to almost all areas in the country. Please contact us for specific location details.
⤠āĻšā§āϝāĻžāĻ, āĻĒāĻŖā§āϝ āĻā§āϰāĻšāĻŖā§āϰ āϏāĻŽā§ āĻāĻĒāύāĻžāϰ āĻāĻĒāϏā§āĻĨāĻŋāϤāĻŋ āĻĒā§āϰā§ā§āĻāύāĨ¤
⤠Yes, you need to be present to receive the package.Â
⤠āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āĻļāĻŋāĻĄāĻŋāĻāϞ āϏāĻžāϧāĻžāϰāĻŖāϤ āĻĢāĻžāĻāύāĻžāϞ āĻšāϞ⧠āĻĒāϰāĻŋāĻŦāϰā§āϤāύ āĻāĻ āĻŋāύāĨ¤ āĻĒā§āϰā§ā§āĻāύ⧠āϝā§āĻāĻžāϝā§āĻ āĻāϰā§āύāĨ¤
⤠Once delivery is scheduled, changes are difficult. Please contact us if necessary.
⤠āĻ
āϰā§āĻĄāĻžāϰ āĻāύāĻĢāĻžāϰā§āĻŽ āĻšāĻā§āĻžāϰ ⧍ā§Ē-ā§Ēā§Ž āĻāĻŖā§āĻāĻžāϰ āĻŽāϧā§āϝ⧠āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āĻļā§āϰ⧠āĻšā§āĨ¤
⤠Delivery usually starts within 24-48 hours after order confirmation.
⤠āĻšā§āϝāĻžāĻ, āĻāĻĒāύāĻŋ āĻāĻŽāĻžāĻĻā§āϰ āĻā§ā§āĻŦāϏāĻžāĻāĻ āĻŦāĻž āĻā§āϰā§āϝāĻžāĻāĻŋāĻ āϞāĻŋāĻā§āĻ āĻĨā§āĻā§ āĻāĻĒāύāĻžāϰ āĻ
āϰā§āĻĄāĻžāϰ āĻā§āϰā§āϝāĻžāĻ āĻāϰāϤ⧠āĻĒāĻžāϰāĻŦā§āύāĨ¤
⤠Yes, you can track your order via our website or tracking link.
⤠āĻĒāĻŖā§āϝ āĻā§āϰāĻšāĻŖā§āϰ āϏāĻŽā§ āĻĒā§āϝāĻžāĻā§āĻ āĻāĻžāϰāĻžāĻĒ āĻĨāĻžāĻāϞ⧠āϤāĻž āĻā§āϰāĻšāĻŖ āĻāϰāĻŦā§āύ āύāĻž āĻāĻŦāĻ āĻāĻŽāĻžāĻĻā§āϰ āϏāĻžāĻĨā§ āϝā§āĻāĻžāϝā§āĻ āĻāϰā§āύāĨ¤
⤠If the package is damaged, do not accept it and contact us immediately.
⤠āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āĻŽāĻŋāϏ āĻšāϞ⧠āĻāĻŽāĻžāĻĻā§āϰ āĻāĻžāϏā§āĻāĻŽāĻžāϰ āĻā§ā§āĻžāϰ⧠āϝā§āĻāĻžāϝā§āĻ āĻāϰāϞ⧠āĻĒā§āύāϰāĻžā§ āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āĻŦā§āϝāĻŦāϏā§āĻĨāĻž āĻāϰāĻž āĻšāĻŦā§āĨ¤
⤠If delivery is missed, contact customer support to reschedule.Â
⤠āĻ
āύāϞāĻžāĻāύ⧠āĻ
āϰā§āĻĄāĻžāϰ āĻšāϞ⧠āϏāĻžāϧāĻžāϰāĻŖāϤ āĻāĻā§ āĻĒā§āĻŽā§āύā§āĻ āĻāϰāϤ⧠āĻšā§āĨ¤ COD āĻā§āώā§āϤā§āϰ⧠āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋāϰ āϏāĻŽā§ āĻĒā§āĻŽā§āύā§āĻ āĻšā§āĨ¤
⤠For online orders, payment is usually done in advance. For COD, payment is made on delivery.
⤠āĻšā§āϝāĻžāĻ, āĻ
āϰā§āĻĄāĻžāϰā§āϰ āϏāĻŽā§ āĻāĻĒāύāĻŋ āϝā§āĻā§āύ⧠āĻ āĻŋāĻāĻžāύāĻž āĻĻāĻŋāϤ⧠āĻĒāĻžāϰā§āύāĨ¤
⤠Yes, you can provide any delivery address during the order.
⤠āϏāĻžāϧāĻžāϰāĻŖāϤ ⧍-ā§Ģ āĻāĻžāϰā§āϝāĻĻāĻŋāĻŦāϏā§āϰ āĻŽāϧā§āϝ⧠āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āϏāĻŽā§āĻĒāύā§āύ āĻšā§āĨ¤
⤠Delivery is usually completed within 2-5 business days.
⤠āϏāĻžāϧāĻžāϰāĻŖāϤ āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āĻāϰā§āĻŽā§āϰāĻž āĻā§āĻŦāϞ āĻĒāĻŖā§āϝ āĻĒā§āĻāĻā§ āĻĻā§āύ, āĻāύāϏā§āĻāϞā§āĻļāύ āĻšā§ āύāĻžāĨ¤
⤠Delivery staff usually only deliver the product; installation is not provided.
⤠āĻĻā§āϰā§āϤ āĻāĻŽāĻžāĻĻā§āϰ āϏāĻžāĻĨā§ āϝā§āĻāĻžāϝā§āĻ āĻāϰā§āύ, āĻāĻŽāϰāĻž āĻ āĻŋāĻāĻžāύāĻž āĻĒāϰāĻŋāĻŦāϰā§āϤāύ⧠āϏāĻžāĻšāĻžāϝā§āϝ āĻāϰāĻŦā§āĨ¤
⤠Please contact us immediately to update the delivery address.Â
⤠āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āϏāĻŽā§āĻĒāύā§āύ āĻšāĻā§āĻžāϰ āĻĒāϰ āĻāĻĒāύāĻžāĻā§ āĻāĻāĻāĻŋ āĻāύāĻĢāĻžāϰā§āĻŽā§āĻļāύ āĻŽā§āϏā§āĻ āĻŦāĻž āĻāĻŽā§āĻāϞ āĻĻā§āĻā§āĻž āĻšāĻŦā§āĨ¤
⤠You will receive a confirmation message or email after delivery is completed.
đ¨ āĻĒā§āϰā§āĻĄāĻžāĻā§āĻ āĻ āĻāĻžāϏā§āĻāĻŽāĻžāĻāĻā§āĻļāύ āϏāĻāĻā§āϰāĻžāύā§āϤ āĻĒā§āϰāĻļā§āύāĻžāĻŦāϞāĻŋ (Product & Customization FAQs)
⤠āĻāĻŽāϰāĻž āĻŦāĻŋāĻāĻŋāύā§āύ āϧāϰāύā§āϰ āĻĒāĻŖā§āϝ āϏāϰāĻŦāϰāĻžāĻš āĻāϰāĻŋ, āϝā§āĻŽāύ āĻāĻŋāĻĢāĻ āĻāĻāĻā§āĻŽ, āĻšā§āĻŽ āĻĄā§āĻā§āϰ, āĻĒāĻžāϰā§āϏā§āύāĻžāϞāĻžāĻāĻāĻĄ āĻāĻŋāĻĢāĻ, āĻāϤā§āϝāĻžāĻĻāĻŋāĨ¤
⤠We offer a variety of products such as gift items, home decor, personalized gifts, etc.
⤠āĻāĻĒāύāĻŋ āύāĻžāĻŽ, āĻāĻŦāĻŋ, āĻŦāĻžāϰā§āϤāĻž āĻŦāĻž āĻĄāĻŋāĻāĻžāĻāύ āĻāĻžāϏā§āĻāĻŽāĻžāĻāĻ āĻāϰāϤ⧠āĻĒāĻžāϰāĻŦā§āύāĨ¤
⤠You can customize with names, photos, messages, or designs.
⤠āĻāĻŋāĻā§ āĻā§āώā§āϤā§āϰ⧠āĻšā§āϝāĻžāĻ, āĻāĻžāϏā§āĻāĻŽāĻžāĻāĻā§āĻļāύā§āϰ āĻāύā§āϝ āĻ
āϤāĻŋāϰāĻŋāĻā§āϤ āĻāĻžāϰā§āĻ āϞāĻžāĻāϤ⧠āĻĒāĻžāϰā§āĨ¤
⤠In some cases, yes, there may be an extra charge for customization.
⤠āϏāĻžāϧāĻžāϰāĻŖāϤ ⧍-ā§Ģ āĻāĻžāϰā§āϝāĻĻāĻŋāĻŦāϏ āϏāĻŽā§ āϞāĻžāĻā§ āĻāĻžāϏā§āĻāĻŽāĻžāĻāĻā§āĻļāύā§āϰ āĻāύā§āϝāĨ¤
⤠Customization usually takes 2-5 business days.
⤠āĻ āϰā§āĻĄāĻžāϰ āĻāϰāĻžāϰ āϏāĻŽā§ āĻāĻŽāĻžāĻĻā§āϰ āĻāĻžāϏā§āĻāĻŽāĻžāĻāĻā§āĻļāύ āĻ āĻĒāĻļāύ⧠āĻāĻĒāύāĻžāϰ āĻāĻžāĻšāĻŋāĻĻāĻž āĻŦāĻŋāϏā§āϤāĻžāϰāĻŋāϤ āϞāĻŋāĻā§ āĻĻāĻŋāύāĨ¤
⤠While ordering, specify your customization details in the customization option.Â
⤠āϏāĻžāϧāĻžāϰāĻŖāϤ āĻāĻžāϏā§āĻāĻŽāĻžāĻāĻāĻĄ āĻĒā§āϰā§āĻĄāĻžāĻā§āĻ āϰāĻŋāĻāĻžāϰā§āύ āĻŦāĻž āĻāĻā§āϏāĻā§āĻā§āĻ āĻšā§ āύāĻž āϝāĻĻāĻŋ āύāĻž āĻĒāĻŖā§āϝ āϤā§āϰā§āĻāĻŋāĻĒā§āϰā§āĻŖ āĻšā§āĨ¤
⤠Usually, customized products cannot be returned or exchanged unless defective.
⤠āĻāĻŽāϰāĻž āĻāĻā§āĻāĻŽāĻžāύā§āϰ āĻāĻžāĻāĻāĻžāĻŽāĻžāϞ āĻŦā§āϝāĻŦāĻšāĻžāϰ āĻāϰāĻŋ āĻāĻŦāĻ āĻŽāĻžāύ āύāĻŋā§āύā§āϤā§āϰāĻŖā§ āĻŽāύā§āϝā§āĻā§āĨ¤
⤠We use high-quality materials and maintain strict quality control.Â
⤠āĻšā§āϝāĻžāĻ, āĻā§ā§āĻŦāϏāĻžāĻāĻā§ āĻĒā§āϰāϤāĻŋāĻāĻŋ āĻĒā§āϰā§āĻĄāĻžāĻā§āĻā§āϰ āĻāĻŦāĻŋ āĻĻā§āĻā§āĻž āĻāĻā§āĨ¤
⤠Yes, product images are available on the website.Â
⤠āĻšā§āϝāĻžāĻ, āĻāĻŽāϰāĻž āĻĄāĻŋāĻāĻžāĻāύāĻŋāĻ āĻ āϏāĻžāĻšāĻžāϝā§āϝ āĻāϰāϤ⧠āĻĒāĻžāϰāĻŋāĨ¤ āĻĒā§āϰā§ā§āĻāύ āĻšāϞ⧠āĻāĻŽāĻžāĻĻā§āϰ āϏāĻžāĻĨā§ āϝā§āĻāĻžāϝā§āĻ āĻāϰā§āύāĨ¤
⤠Yes, we offer design assistance. Please contact us if needed.
⤠āĻ āĻŦāĻļā§āϝāĻ, āĻāĻŽāĻžāĻĻā§āϰ āĻāĻžāϏā§āĻāĻŽāĻžāϰ āĻā§ā§āĻžāϰ āĻāĻŋāĻŽā§āϰ āϏāĻžāĻĨā§ āĻāϞā§āĻāύāĻž āĻāϰāϤ⧠āĻĒāĻžāϰā§āύāĨ¤
⤠Absolutely, you can discuss customization details with our customer care team.
đ āϰāĻŋāĻāĻžāϰā§āύ āĻ āĻāĻā§āϏāĻā§āĻā§āĻ āĻĒāϞāĻŋāϏāĻŋ (Return & Exchange Policy FAQs)
⤠āĻĒāĻŖā§āϝ āĻā§āϰāĻšāĻŖā§āϰ ā§ āĻĻāĻŋāύā§āϰ āĻŽāϧā§āϝ⧠āĻāĻŽāĻžāĻĻā§āϰ āĻāĻžāϏā§āĻāĻŽāĻžāϰ āϏāĻžāϰā§āĻāĻŋāϏ⧠āϝā§āĻāĻžāϝā§āĻ āĻāϰ⧠āϰāĻŋāĻāĻžāϰā§āύ āĻ
āύā§āϰā§āϧ āĻāϰā§āύāĨ¤
⤠Contact our customer service within 7 days of receiving the product to request a return.
⤠āĻĒāĻŖā§āϝ āĻ
āĻŦāĻļā§āϝāĻ āĻ
āĻā§āώāϤ, āĻ
āĻĒā§āϰā§ā§āĻ āĻāĻŦāĻ āĻŽā§āϞ āĻĒā§āϝāĻžāĻā§āĻāĻŋāĻā§ā§ āĻĨāĻžāĻāϤ⧠āĻšāĻŦā§āĨ¤
⤠The product must be unused, intact, and in its original packaging.
⤠āĻĒāĻŖā§āϝ āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āĻšāĻā§āĻžāϰ ā§ āĻĻāĻŋāύā§āϰ āĻŽāϧā§āϝ⧠āϰāĻŋāĻāĻžāϰā§āύ āĻāĻŦā§āĻĻāύ āĻāϰāϤ⧠āĻšāĻŦā§āĨ¤
⤠Returns must be requested within 7 days of delivery.Â
⤠āϰāĻŋāĻāĻžāϰā§āύ āĻĒāĻŖā§āϝ āĻĒā§āϰāĻžāĻĒā§āϤāĻŋāϰ āĻĒāϰ ā§-ā§§ā§Ļ āĻāĻžāϰā§āϝāĻĻāĻŋāĻŦāϏā§āϰ āĻŽāϧā§āϝ⧠āϰāĻŋāĻĢāĻžāύā§āĻĄ āĻŦāĻž āĻāĻā§āϏāĻā§āĻā§āĻ āϏāĻŽā§āĻĒāύā§āύ āĻšā§āĨ¤
⤠Refund or exchange is processed within 7-10 business days after receiving the returned product.
⤠āĻšā§āϝāĻžāĻ, āϰāĻŋāĻāĻžāϰā§āύ āĻĒāĻŖā§āϝ āĻā§āϰāĻšāĻŖ āĻ āϝāĻžāĻāĻžāĻā§ā§āϰ āĻĒāϰ āĻĒā§āĻŽā§āύā§āĻ āĻĢā§āϰāϤ āĻĻā§āĻā§āĻž āĻšā§āĨ¤
⤠Yes, payment will be refunded after the returned product is received and inspected.
⤠āϏāĻžāϧāĻžāϰāĻŖāϤ āĻāĻžāϏā§āĻāĻŽāĻžāĻāĻāĻĄ āĻĒāĻŖā§āϝ āϰāĻŋāĻāĻžāϰā§āύ āĻŦāĻž āĻāĻā§āϏāĻā§āĻā§āĻ āĻāϰāĻž āϝāĻžā§ āύāĻž, āĻļā§āϧā§āĻŽāĻžāϤā§āϰ āϤā§āϰā§āĻāĻŋāĻĒā§āϰā§āĻŖ āĻā§āώā§āϤā§āϰā§āĨ¤
⤠Customized products are generally non-returnable/non-exchangeable unless defective.Â
⤠āϤā§āϰā§āĻāĻŋāĻĒā§āϰā§āĻŖ āĻĒāĻŖā§āϝā§āϰ āĻā§āώā§āϤā§āϰ⧠āĻāĻŽāϰāĻž āĻļāĻŋāĻĒāĻŋāĻ āĻāĻžāϰā§āĻ āĻŦāĻšāύ āĻāϰāĻŋ, āĻ
āύā§āϝ āĻā§āώā§āϤā§āϰ⧠āĻā§āϰāĻžāĻšāĻ āĻŦāĻšāύ āĻāϰāĻŦā§āύāĨ¤
⤠We bear shipping costs for defective items; otherwise, the customer is responsible.
⤠āĻāĻŽāĻžāĻĻā§āϰ āĻāĻžāϏā§āĻāĻŽāĻžāϰ āϏāĻžāϰā§āĻāĻŋāϏ⧠āϝā§āĻāĻžāϝā§āĻ āĻāϰ⧠āĻāĻĒāύāĻžāϰ āĻāĻā§āϏāĻā§āĻā§āĻā§āϰ āĻāĻžāĻšāĻŋāĻĻāĻž āĻāĻžāύāĻžāύāĨ¤
⤠Contact our customer service to request an exchange.Â
⤠āĻāĻā§āϏāĻā§āĻā§āĻ āĻĒāĻŖā§āϝ āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āϏāĻžāϧāĻžāϰāĻŖāϤ ā§-ā§§ā§Ļ āĻāĻžāϰā§āϝāĻĻāĻŋāĻŦāϏā§āϰ āĻŽāϧā§āϝ⧠āĻšā§āĨ¤
⤠Exchange delivery usually takes 7-10 business days.
⤠āĻšā§āϝāĻžāĻ, āĻ āϰā§āĻĄāĻžāϰ āύāĻŽā§āĻŦāϰ āĻ āĻĒāĻŖā§āϝā§āϰ āĻāĻŦāĻŋ āĻĻāĻŋāϤ⧠āĻšāϤ⧠āĻĒāĻžāϰā§āĨ¤
⤠Yes, you may need to provide your order number and product photos.
đ āϝā§āĻāĻžāϝā§āĻ āĻ āϏāĻžāĻĒā§āϰā§āĻ (Contact & Support FAQs)
⤠āĻāĻĒāύāĻŋ āĻāĻŽāĻžāĻĻā§āϰ āĻšā§āϞā§āĻĒāϞāĻžāĻāύ, āĻāĻŽā§āĻāϞ āĻŦāĻž āĻā§ā§āĻŦāϏāĻžāĻāĻā§āϰ āĻāύā§āĻā§āϝāĻžāĻā§āĻ āĻĢāϰā§āĻŽā§āϰ āĻŽāĻžāϧā§āϝāĻŽā§ āϝā§āĻāĻžāϝā§āĻ āĻāϰāϤ⧠āĻĒāĻžāϰā§āύāĨ¤
⤠You can contact us via our helpline, email, or the contact form on our website.
⤠āĻāĻŽāĻžāĻĻā§āϰ āϏāĻžāĻĒā§āϰā§āĻ āϏāĻĒā§āϤāĻžāĻšā§ ā§Ŧ āĻĻāĻŋāύ, āϏāĻāĻžāϞ ⧝āĻāĻž āĻĨā§āĻā§ āϏāύā§āϧā§āϝāĻž ā§ŦāĻāĻž āĻĒāϰā§āϝāύā§āϤ āĻāĻĒāϞāĻŦā§āϧāĨ¤
⤠Our support is available 6 days a week, from 9 AM to 6 PM.
⤠āĻšā§āϝāĻžāĻ, āĻāĻŽāĻžāĻĻā§āϰ āĻā§ā§āĻŦāϏāĻžāĻāĻā§ āϞāĻžāĻāĻ āĻā§āϝāĻžāĻā§āϰ āĻŽāĻžāϧā§āϝāĻŽā§ āĻĻā§āϰā§āϤ āϏāĻšāĻžā§āϤāĻž āĻĒāĻžāĻā§āĻž āϝāĻžā§āĨ¤
⤠Yes, live chat support is available on our website for quick assistance.
⤠āĻ āϰā§āĻĄāĻžāϰ āĻ āĻĒā§āĻŽā§āύā§āĻ āϏāĻŽāϏā§āϝāĻž āĻāύā§āϝ āĻāĻŽāĻžāĻĻā§āϰ āĻāĻžāϏā§āĻāĻŽāĻžāϰ āĻā§ā§āĻžāϰ āĻāĻŋāĻŽā§āϰ āϏāĻžāĻĨā§ āϝā§āĻāĻžāϝā§āĻ āĻāϰā§āύāĨ¤
⤠Please contact our customer care team for order or payment issues.Â
⤠āĻāĻĒāύāĻŋ āĻāĻŽā§āĻāϞ, āĻĢā§āύ āĻŦāĻž āĻā§ā§āĻŦāϏāĻžāĻāĻā§āϰ āĻĢāĻŋāĻĄāĻŦā§āϝāĻžāĻ āĻĢāϰā§āĻŽ āĻŦā§āϝāĻŦāĻšāĻžāϰ āĻāϰ⧠āĻ
āĻāĻŋāϝā§āĻ āĻāϰāϤ⧠āĻĒāĻžāϰā§āύāĨ¤
⤠You can file a complaint via email, phone, or the feedback form on our website.
⤠āϏāĻžāϧāĻžāϰāĻŖāϤ ⧍ā§Ē āĻāĻŖā§āĻāĻžāϰ āĻŽāϧā§āϝ⧠āĻāĻŽāϰāĻž āĻāĻĒāύāĻžāϰ āĻĒā§āϰāĻļā§āύā§āϰ āĻāϤā§āϤāϰ āĻĻāĻŋāĻāĨ¤
⤠Usually, we respond to inquiries within 24 hours.
⤠āĻšā§āϝāĻžāĻ, āĻāĻŽāĻžāĻĻā§āϰ āĻĢā§āϏāĻŦā§āĻ, āĻāύāϏā§āĻāĻžāĻā§āϰāĻžāĻŽ āĻ āĻā§āĻāĻāĻžāϰ⧠āϝā§āĻāĻžāϝā§āĻ āĻāϰāĻž āϝāĻžā§āĨ¤
⤠Yes, you can reach us via Facebook, Instagram, and Twitter.
⤠āĻšā§āϝāĻžāĻ, āĻāĻŽāĻžāĻĻā§āϰ āĻā§ā§āĻŦāϏāĻžāĻāĻā§ āϏāĻžāĻŦāϏā§āĻā§āϰāĻžāĻāĻŦ āĻāϰ⧠āύāĻŋāĻāĻāϞā§āĻāĻžāϰ āĻĒā§āϤ⧠āĻĒāĻžāϰā§āύāĨ¤
⤠Yes, you can subscribe on our website to receive newsletters.
⤠āĻšā§āϝāĻžāĻ, āĻāĻŽāĻžāĻĻā§āϰ āĻā§ā§āĻŦāϏāĻžāĻāĻā§ āĻŦāĻŋāϏā§āϤāĻžāϰāĻŋāϤ FAQ āĻ āĻšā§āϞā§āĻĒ āϏā§āύā§āĻāĻžāϰ āϰā§ā§āĻā§āĨ¤
⤠Yes, we have a detailed FAQ and help center on our website.
⤠āĻ āĻŦāĻļā§āϝāĻ, āĻŦāĻŋāĻļā§āώ āĻĒā§āϰā§ā§āĻāύ āĻšāϞ⧠āĻāĻŽāĻžāĻĻā§āϰ āϏāĻžāĻĨā§ āϏāϰāĻžāϏāϰāĻŋ āϝā§āĻāĻžāϝā§āĻ āĻāϰā§āύāĨ¤
⤠Certainly, contact us directly for any special support requirements.
đĄ āĻāĻŋāĻĒāϏ (Tips)
- āĻāĻĒāύāĻžāϰ āĻ
āϰā§āĻĄāĻžāϰ āĻĻā§ā§āĻžāϰ āĻāĻā§ āĻĒā§āϰā§āĻĄāĻžāĻā§āĻā§āϰ āĻŦāĻŋāϏā§āϤāĻžāϰāĻŋāϤ āĻāĻžāϞ⧠āĻāϰ⧠āĻĒā§ā§āύāĨ¤
Read the product details carefully before placing your order. - āĻāĻĒāύāĻžāϰ āϏāĻ āĻŋāĻ āĻ āĻŋāĻāĻžāύāĻž āĻāĻŦāĻ āĻĢā§āύ āύāĻŽā§āĻŦāϰ āĻĻāĻŋāύ āϝāĻžāϤ⧠āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āϏāĻšāĻ āĻšā§āĨ¤
Provide your correct address and phone number for smooth delivery. - āĻĒā§āĻŽā§āύā§āĻ āĻāϰāĻžāϰ āϏāĻŽā§ āύāĻŋāϰāĻžāĻĒāĻĻ āĻĒā§āĻŽā§āύā§āĻ āĻā§āĻāĻā§ā§ āĻŦā§āϝāĻŦāĻšāĻžāϰ āĻāϰā§āύāĨ¤
Use secure payment gateways when making payments. - āĻ
āϰā§āĻĄāĻžāϰ āĻāύāĻĢāĻžāϰā§āĻŽā§āĻļāύ āĻŽā§āĻāϞ āĻŦāĻž āĻŽā§āϏā§āĻāĻāĻŋ āĻ
āĻŦāĻļā§āϝāĻ āϏāĻāϰāĻā§āώāĻŖ āĻāϰā§āύāĨ¤
Keep your order confirmation email or message safe. - āĻĄā§āϞāĻŋāĻāĻžāϰāĻŋ āϏāĻŽā§ āĻŦāĻžā§āϤ⧠āĻĒāĻžāϰā§, āϤāĻžāĻ āĻāĻāĻā§ āϧā§āϰā§āϝ āϧāϰā§āύāĨ¤
Delivery might take longer sometimes, so please be patient. - āĻāĻžāϏā§āĻāĻŽāĻžāĻāĻāĻĄ āĻĒā§āϰā§āĻĄāĻžāĻā§āĻ āĻ
āϰā§āĻĄāĻžāϰ āĻāϰāĻžāϰ āĻāĻā§ āϏāĻ āĻŋāĻ āϤāĻĨā§āϝ āĻĻāĻŋāύāĨ¤
Provide accurate information when ordering customized products. - āĻā§āύ⧠āϏāĻŽāϏā§āϝāĻž āĻšāϞ⧠āĻĻā§āϰā§āϤ āĻāĻžāϏā§āĻāĻŽāĻžāϰ āϏāĻžāĻĒā§āϰā§āĻā§āϰ āϏāĻžāĻĨā§ āϝā§āĻāĻžāϝā§āĻ āĻāϰā§āύāĨ¤
Contact customer support promptly if you face any issues. - āĻ
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Regularly check your order tracking link. - āĻĒāĻŖā§āϝ āϰāĻŋāϏāĻŋāĻ āĻāϰāĻžāϰ āϏāĻŽā§ āĻĒā§āϝāĻžāĻā§āĻ āĻ āĻŋāĻ āĻāĻā§ āĻāĻŋāύāĻž āϝāĻžāĻāĻžāĻ āĻāϰā§āύāĨ¤
Inspect the package carefully when receiving the product. - āϏāϏā§āϤāĻž āύā§, āĻāĻžāϞ⧠āĻŽāĻžāύā§āϰ āĻĒā§āϰā§āĻĄāĻžāĻā§āĻ āĻāĻŋāύā§āύ āϝāĻžāϤ⧠āĻĻā§āϰā§āĻāĻŽā§ā§āĻžāĻĻā§ āϏāĻžāϰā§āĻĨāĻāϤāĻž āĻšā§āĨ¤
Buy quality products rather than just cheap ones for long-term satisfaction.
đ āĻāϞāĻĄāĻžāĻā§āĻāĻžāϰ (Joldanga Online Shop)
đ āĻāϞāĻĄāĻžāĻā§āĻāĻžāϰ āĻĒāĻā§āώ āĻĨā§āĻā§ āĻāĻāĻāĻŋ āĻāύā§āϤāϰāĻŋāĻ āϧāύā§āϝāĻŦāĻžāĻĻ!
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āϰā§āĻāύāĨ¤
āĻāĻļāĻž āĻāϰāĻŋ āĻāĻĒāύāĻžāϰ āĻ
āĻāĻŋāĻā§āĻāϤāĻž āϏā§āύā§āĻĻāϰ āĻšā§ā§āĻā§āĨ¤ āĻāĻŦāĻžāϰ āĻĻā§āĻāĻž āĻšāĻŦā§ āύāϤā§āύ āĻāĻŋāĻā§āϤā§, āύāϤā§āύ āĻāĻžāϞā§āĻŦāĻžāϏāĻžā§āĨ¤
đ
â āĻāϞāĻĄāĻžāĻā§āĻāĻž āĻāĻŋāĻŽ
Â
A Heartfelt Thank You from Joldanga!
Thank you from the bottom of our hearts for choosing Joldanga.
Every product we create is made with love and care â because we feel a deep sense of responsibility and affection toward you.
Your satisfaction is our greatest achievement.
We hope your experience was a pleasant one.
See you again â with something new, and with new love.
đ
â Team Joldanga